South Africa Shipping
Free Shipping on orders over R1250.
R150 delivery fee on orders under R1250 anywhere in South Africa. Delivery time after dispatch is 2-4 business days across South Africa.
GO-CYCLE can ship to any destination outside South Africa: The shipping fee will be for the customer own accounts.
All orders are dispatched out of Western Cape, South Africa.
We are not responsible for your local duties or taxes. As GO-Cycle is an South African-based entity, you may be subject to transactional fees. Please contact your bank for further information.
Orders from outside of the South Africa, may have local duties or taxes payable. If in doubt check with your local customs office for rates.
There may be additional transactional fees and charges, which GO-CYCLE are not responsible for.
GO-CYCLE reserves the right to change or amend these terms without notice.
GO-CYCLE will dispatch orders on business days only. Business days are Monday to Friday and exclude public holidays falling on weekdays.
Please take this into account when placing orders over the weekend.
Yes, crashes happens and it happens to the best of us...
Pease fill in the crash replacement claim form to claim your 17,5% discount on a replacement kit or claim for the garment to be repaired .
- Proof of purchase must be provided. Receipt or order confirmation.
- The age of your kit will be taken into consideration. Fair wear and tear is not covered. Kit older than 1 year will not qualify for discount.
- The discount provided may be used to replace the damaged item/s from the same product group.
e.g If 1 pair of bib shorts is damaged, a discount will be provided for the purchase of 1 pair of bib shorts. - The replacement discount may only be applied at the GO-CYCLE online store.
- This offer is only available to the original purchaser.
- Does not include items such as eg. glasses and helmets.
PLEASE FILL FORM BELOW TO CLAIM:
What is your returns policy?
(Please fill in form at bottom to return an item)
The return conditions apply to all items purchased at GO-CYCLE.CO.ZA or through GO-CYCLE retail store and proof of purchase must be presented when making your return request, within the return period.
*Please note that items purchased online cannot be returned or exchanged in-store.
We strive to develop and produce the highest quality products possible. In addition to your statutory rights, if you are not 100% satisfied with your purchase online or in-store, you are entitled to the following options:
Under our Free Returns policy we offer returns for all full price garments as per the following options:
Refund to the original payment method.
Store Credit to the value of the returned item if you purchased the item on sale.
Please be aware that our Free Returns policy covers the return of full-priced items within SA only.
Sale Items are excluded from our Free Returns policy, and while these can be returned, the cost of return postage falls to the customer. We are not able to offer refunds for costs incurred by returning garments nor taxes incurred for the shipping of replacements. All returns must be made within 30 days of your receipt date.
While we do accept the return of Sale Items, the purchaser is responsible for the cost of returning the goods to GO-CYCLE. Free returns exclude sale items.
GO-CYCLE Credit codes to be used online, are issued by default for all return requests of Sale Items.
The value of the GO-CYCLE Credit code will be valued at the purchase price you paid in your order for the item that you are returning.
No exchanges are offered for sale items, please initiate your return for GO-CYCLE credit and then make a new purchase order for the desired new item.
Please note: GO-CYCLE credits for returned sale items cannot be issued until the original item has been received and processed
Click Here to find out how to create a return
For health and hygiene reasons please wear undergarments when trying your kit on.
Goods must be returned “as-new”, in a saleable condition, be unworn, unwashed and complete with all original tags in original packaging. We reserve the right to refuse refunds for returned items, which are not in saleable condition. All gift cards are non-refundable.
Please make sure all returned items are well packaged for transit. We cannot take responsibility for items damaged or lost in the return transit, we would recommend you purchase insurance with your parcel carrier.
It's best to Machine Wash on Delicate or Hand Wash and avoid using fabric softeners which can leave a waxy film on the garment. This build-up of waxy residue can impair your garments’ sweat-wicking, quick-drying and high-stretch and water-repellent qualities.
Try to avoid tumble-drying your cycling clothes. Tumble dryers can also cause shrinkage and degrade the quality of your garments.
Machine Wash on Delicate or Hand Wash.
Do not Use Softeners & Bleach.
Do not tumble dry. Hang and air-dry instead.
Wash inside out. Close all zipper and Velcros.
Do Not Iron.