What is your returns policy?

(Please fill in form at bottom to return an item)

The return conditions apply to all items purchased at GO-CYCLE.CO.ZA or through GO-CYCLE retail store and proof of purchase must be presented when making your return request, within the return period.

*Please note that items purchased online cannot be returned or exchanged in-store.

We strive to develop and produce the highest quality products possible. In addition to your statutory rights, if you are not 100% satisfied with your purchase online or in-store, you are entitled to the following options:

Free Returns:

Under our Free Returns policy we offer returns for all full price garments as per the following options:

Refund to the original payment method.
Store Credit to the value of the returned item if you purchased the item on sale.
Please be aware that our Free Returns policy covers the return of full-priced items within SA only.
Sale Items are excluded from our Free Returns policy, and while these can be returned, the cost of return postage falls to the customer. We are not able to offer refunds for costs incurred by returning garments nor taxes incurred for the shipping of replacements. All returns must be made within 30 days of your receipt date.

Sale Items:

While we do accept the return of Sale Items, the purchaser is responsible for the cost of returning the goods to GO-CYCLE. Free returns exclude sale items.

GO-CYCLE Credit codes to be used online, are issued by default for all return requests of Sale Items.
The value of the GO-CYCLE Credit code will be valued at the purchase price you paid in your order for the item that you are returning.

No exchanges are offered for sale items, please initiate your return for GO-CYCLE credit and then make a new purchase order for the desired new item.

Please note: GO-CYCLE credits for returned sale items cannot be issued until the original item has been received and processed

Click Here to find out how to create a return

IMPORTANT NOTICE:

For health and hygiene reasons please wear undergarments when trying your kit on.

Goods must be returned “as-new”, in a saleable condition, be unworn, unwashed and complete with all original tags in original packaging. We reserve the right to refuse refunds for returned items, which are not in saleable condition. All gift cards are non-refundable.

Please make sure all returned items are well packaged for transit. We cannot take responsibility for items damaged or lost in the return transit, we would recommend you purchase insurance with your parcel carrier.